Refund policy

Express coaching (30 minutes, $125)

My guarantee: if, at the end of the session, you don't see your situation more clearly, I refund you.

To ask for it, email me at [email protected] within 7 days after the session. No need to justify it.

• Rescheduling: email me at least 24 hours before, and we'll find another time.
• None of the times work for you: email me your availability, I'll offer you another time within 24 hours. Your payment stays recorded.
• You don't show up, or cancel less than 24 hours before: the session counts as given. Email me anyway: I'll offer you a new time once.
• You change your mind before the session: email me at least 24 hours before, I'll refund you in full.

Full report ($37)

The report is available right after payment, online and as a PDF. Since you get immediate access, it is not refundable once purchased.

I refund you in these cases:

• you can't open your report and I can't fix the problem;
• you paid twice for the same report.

How the refund works

The refund goes back to the card used for payment, within 5 business days of my confirmation. Your bank may take a few more days to show it.

Organizations

For training, team support and organizational mandates, refund terms are those of the signed agreement or quote.

A question?

Email me at [email protected]. I usually reply within 24 hours.