Should I raise it, or not?
Think of a real conflict. Answer 4 questions and find the right mode: speak up, decide, negotiate, take a break or let it go.
- The right course of action for your situation
- A 3-step action plan
- The phrases to say it
Free
Tools for your difficult conversations
Pick what fits you in the menu: a conflict to resolve now, your reflex to understand, a manager's conversation, your team or your leadership. Everything is free.
These tools are available in French for now. English versions are on the way.
I have a conflict right now
Tension right now? Decide what to do, check that you're ready, and find the words to say it.
What's stopping you from having that conversation?
6 questions, from your environment to what matters to you, to see what's really holding you back.
- The level that blocks you most
- The 3 most likely cases
- Two concrete ways forward
Are you ready for your difficult conversation?
12 questions to know whether you're ready, or whether going in now risks making things worse.
- Your level of preparation
- What to strengthen before you go
- A tip for what comes next
Say the hard things without breaking the relationship
5 ready-to-use phrases for the conversations you've been putting off for too long.
- 5 concrete scripts
- To correct, say no, set a limit
- Ready to use today
Understand my reflex
The same conflicts keep coming back? Your reflex has something to do with it. A few minutes to see it clearly.
What are your conflict styles?
See your reflex in conflict, depending on who you're facing, and what it costs you.
- Your dominant and secondary styles
- Your adaptability score
- What your reflex gives you, and what it costs you
A manager's difficult conversations
Each kit: the preparation checklist, the conversation in 4 steps with the exact phrases, then the follow-up.
Correct someone on your team
Slipping performance or a problematic attitude: address it on the facts, without waiting any longer.
- The preparation checklist
- The conversation in 4 steps
- The exact phrases and the follow-up
Arbitrate a team conflict
Two people on your team no longer speak to each other: arbitrate without taking sides and lock in a decision that holds.
- The preparation checklist
- The conversation in 4 steps
- The exact phrases and the follow-up
Lead a difficult performance review
Deliver a poor review with candor, without destroying the relationship, and leave with a clear plan.
- The preparation checklist
- The conversation in 4 steps
- The exact phrases and the follow-up
Announce a dismissal
The heaviest conversation of the role: deliver it with firmness and dignity, without detours or false hope.
- The preparation checklist
- The conversation in 4 steps
- The exact phrases and the follow-up
My team
To see what's really going on in your team, and act before it erupts.
What's your team's conflict climate?
12 questions to know whether your team's conflicts get resolved or simmer in silence.
- Your overall score
- Your result on 4 dimensions
- Next steps for your team
Remote tension: the anti-misunderstanding protocol
The 5 traps of conflict in remote or hybrid teams, and what to do about each one.
- The 5 typical traps of hybrid work
- For each: what to do, when, how
- Team rules ready to put in place
Cross-cultural conflict: a reading grid
Tell a real disagreement from a cultural misunderstanding, before jumping to conclusions.
- 5 key cultural differences, with examples
- Direct vs indirect, silence, hierarchy, time
- 5 questions to ask yourself before interpreting
Did you know you can measure your team's conflict styles?
Each member takes the assessment. You get the team's map of reflexes: who avoids, who confronts, where things rub. It helps you:
- spot tensions before they wear out your best people;
- stop losing time, money and talent;
- help everyone understand each other, to collaborate better.
Grow my leadership
After the conflict, what comes next: step into your role as a manager and hold it.
First manager role: the 5 conversations not to miss
The five conversations that build your credibility in your first 90 days, with the phrases to lead them.
- The 5 key conversations
- The phrases to open them
- The new manager's traps
Managing your former colleagues
Yesterday a colleague, today their manager: set the new frame without denying the relationship.
- The preparation checklist
- The conversation in 4 steps
- The exact phrases and the follow-up
Coming soon
Defuse a conflict in 5 phrases
Five concrete phrases to calm tension before it explodes, and knowing when to use them.
Prepare a difficult conversation
Everything to check before the day: the facts, the words, the stance, the plan B. So you go in calmer.
Your conflict doesn't fit in a template?
In coaching, we apply the P.O.N.T method to your real situation: today's conflict, then your leadership.